Citizen Snap
Each year, our Citizen Snap report is an opportunity to reflect on our progress, and how we are keeping creativity, business responsibility and ethics at the heart of what we do.
We continued to act upon our commitment to building a platform where users can have fun and feel safe. We accelerated our enforcement capabilities, reducing our median response times to take enforcement action on reported violations to approximately 1 minute, an 87% improvement from 2024. At the same time, we expanded automation to 58% of reports handled by the Trust and Safety team, enabling human review to focus on the most nuanced cases. We also strengthened our work with law enforcement by hosting our fifth annual United States Law Enforcement Summit and launching our first Global Law Enforcement Summit, reaching approximately 6,000 law enforcement professionals globally. We elevated teen voices through our inaugural Council for Digital Well-Being, expanding from a US pilot to include sister councils in Europe and Australia. We launched The Keys: A Guide to Digital Safety, an interactive learning program designed for teens and families, and released the third edition of our Digital Well-Being Index, a cross-platform study surveying more than 9,000 young people across six countries.
We continued to advance our commitment to local communities around the world by hosting over 1,000 volunteer initiatives alongside our Snap team members, impacting more than 18,000 students and community members across our three focus areas: access to education, mentorship and career pathways, and community wellbeing.
